FOR THOSE PURCHASING A USED VEHICLE> this dealership is not as honest as you are led to believe. (SALES AND SERVICE -do not be fooled by the videos) They will take advantage of you even though they say they are the dealership that won't. They led us to believe the used RAV4 was in great shape. "gold certified means its in great shape, you have nothing to worry about, we stand behind the car or it wouldn't be gold certified." NOT TRUE> We bought a used, Toyota RAV4 Gold Certified with 64K. It turns out the Gold Certified does NOT mean it was brought up to par by the Toyota dealership. (only that it has less mileage than Silver Certified). I'm grateful that the clearly-noisy-damaged-strut broke shortly after purchase and prior to my 10K mile warranty ending. I had taken it back twice to ask about the loud knocking sound, only to be dismissed as - "added a clip" or "all taken care of" only to completely fall apart AFTER I was told is was safe to drive. Then found out they also DID NOT DO THE RECOMMENDED 60K MILEAGE SERVICES ( Transmission flush etc...) among other things, because they are considered "recommended" or "preventative care" that they do not do when they sell a car. KEEP THAT DOUBLE STANDARD IN MIND when you purchase. I've owned 3 Toyota RAV4s, never had anything more than oil, brakes, tire, filter change....usual wear and tear... ran them all well over 220K miles @30K miles a year. Our first used car will be our last. And now that we truly understand their double standards, it may be our last Toyota - but we will DEFINITELY NOT be returning for service or purchase at DCH Wappinger Falls. And btw... your calls will not be returned, they will always be "running a note down to the floor manager" unless you call multiple MULTIPLE times on the same day and suggest you are coming into the dealership to settle the matter. I also had to take the car to my local service person AND additional Toyota dealership to understand the issue fully so I could take action while still under warranty. I take responsibility coming in as a first time used car buyer and not knowing the exact questions to ask. Don't make the same mistake. They are hoping you will. (couldn't submit without rating a human - this is bigger than the individual, though they are willing - this is corporate. None of my people were listed. I gave Mary 5 stars even though I didn't go through the internet.)

They made it a Quick and easy processor if you're new to car dealership scene!

They did a great job on my 60000 mile service.

Bryce Mann was respectful and professional. He could do more to bring the price of the car lower.

The staff was friendly and my car was taken on schedule. My oil change and tire rotation took less than a hour

This is my 4th Toyota purchase from Mike O’hare and there is a reason I keep coming back to him. He is professional, attentive and Informative.

Awesome as always. I would not go any place else. Excellent knowledgeable customer service.

I appreciate the customer service I received Matthew was wonderful. This dealership was highly recommended and I’m glad I came in. thank you very much, Wappingers Toyota.

DCH Wappinger Falls Toyota has been great. Joshua took his time with us to work out a deal overall extremely satisfied with what we received and DCH took the time to walk us through everything show us everything definitely recommend. We had our almost 2 year old and the staff were amazing and friendly provided crayons and balloons to help keep busy while we worked out the deal! This will be our second car bought through DCH and I know without a doubt if and when we need a new or used car we will be returning!! They rock!!!

You want to go to a low pressure, awesome staff, good deal dealership then go to DCH Wappingers Falls Toyota. Got a great deal on a 2025 RAV4. Joe DeGroot was our salesman and he was awesome! No pressure, very knowledgeable and very patient with all the questions I bombarded him with. Check this dealership out!

From start to finish, the people at DCH Wappingers Toyota made the overall purchasing experience quick, and seamless. I was on the road with my new car in no time. Mike was very professional, kind and took excellent care of use in the process. He was attentive in addressing all our concerns and took away all the pressure involved in the overall process. 5 star crew 👍🏻

My service writer Matt was fantastic. The service crew was great. I look forward to my next service, they make it easy to get your your vehicle in top order

Been going for years to service two cars one of which I bought there. Never a problem. Pleasant and professional. Recommend.

Once you get a car with them you are on your own. No help with recalls or manufactured defects

Very fast and efficient. Got right in and out. Would recommend to a friend or family.