Customer Testimonials
Everything went well Everything went well, Mathew was great Everything went well, Mathew was great getting my car in and out for its service.
Avi made the experience fun. Im happy with my experience. Avi was an excellent communicator.
Extremely knowledgeable and went above and beyond explaining the vehicle I would recommend him to others shopping Toyotas.
Overall good The experience would be better if I didn't have to wait so long for my car or I had more control over the options I wanted
Overall good The experience would be better if I didn't have to wait so long for my car or I had more control over the options I wanted
The waiting time for maintenance is very long The waiting time for maintenance is very long
It was quick, easy and hassle free Our experience at DCH was quick, easy and hassle free just like the last 3 times we purchased cars. Everyone was nice and helpful. I am enjoying my 2025 RAV4.
Service was better than it used to be. More personable and efficient. Improved from past experiences
Nice, clean area. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX.
Well, did oil change well, friendly and professional. Had an issue with a tool left on top of the car and issue is being resolved. Not upset, mistakes happen. I know I've made plenty
Friendly and fast. I was reschedule no problem. I was given the next best time. Quick and easy. Thank you.
Great. Toyota treated me and my mother well. Joe P and Anthony R went above and beyond which led to the purchase of two vehicles in one day.
Two in a half hours for a oil change and tire rotation won't be coming back
Very easy process dropping off and picking up. Called me to advise car was ready and I appreciate the detailed video of the inspection of my car.
I came in for an inspection and other services. Couldn't get the inspection because system was down. It was Friday and I was told I would be called Monday to inform me when I could come back to get the inspection done. Today is Tuesday and I haven't been called. My sti ker is expired.
Too long waiting time for an oil change and tire rotation, 2hrs and 20 minutes
Overall very good. Service didn't take long but getting an appointment was. The earliest time slot available was over a week away.
Great very helpful n made experience great with fast service They got me in and out and handled everything needed
very good job by the staff. They told me about the cars they told me about the financing options. They did didn't come on too strong.
So professional, fast, comfortable. I feel happy for all they did And also they give many options for get a car
She had a great deal to offer, bothered me just the right amount to make sure i took advantage of the deal. She gave me plenty of advance notice and booked me right away. even when i needed to change the appointment, she was flexible enough to help me with that over text since i am very busy. this isn't the first time she did phenomenal work. every time i needed to book an appointment, she was right there to help me along the way.
Great Car was in out and taking care of the inspection also was done with no issues
Very easy. Dealership was able to do most of legwork in getting me in car
Okay It was okay It was Okay leasing the car at the dealership It was Okay leasing the car at the dealership in Wappingers
Worked mostly with Joe Degroot, he was great and Dylan guided us through the financing process. We are very satisfied.
Clean, well organized facility, nice inventory, good deals, good service, good people. Avi, Joe, and Bryce good, young professionals.
Hassle free The overall experience was very hassle free. Showed up, got the work done, scheduled the next appointment, and went home
We had a wonderful experience and paperwork very streamlined. Both sales person Avi Avitan and finance person Dylan Abell were very knowledgeable and pleasant to deal with.
Ok Everyone was great, Tom explained all I needed to know. Part needed to be ordered so I shall return.
We had a great experience working with Joe as we looked for and purchased a new (to us) car.
Thorough job done, excellent communication through out process The description of services and pics are very helpful
Received a diagnosis of an issue without the car being visually inspected. Did not receive a confident response in the work to be completed. The follow-up appointment was scheduled under a vehicle I haven't owned in over 10 years. Emailed Andrew asking that appointment be updated and to list the work recommended. Did not receive a response. Was messaging Sarah about updating the appointment to the proper vehicle and asked for the work that was recommended. Didn't receive a response for over 3 1/2 hours and still have no clarification.
There is nothing we can say as to how pleased we are about the hole experience our sales person Avi was OUTSTANDING if I could give him 1000 stars i would
Very convenient. The staff was helpful. It didn't take long My wait time was not long
Avi was great! He was easy to work with and we did not feel pressure. Would have liked heads up with warranty with finance department before pickup. We would have more seriously considered warranty if we could have rolled that into loan.
All good. It was a seamless and simple experience. Drive up, drop off, all done.
Flashing dashboard lights advise to go to the dealer Flashing dashboard lights advise to go to the dealer
I asked them to replace the license plate screws that came with the car when I purchased it because they are rusting. However, they just handed me the screws instead of replacing them.
More pros than cons. friendly staff, nice selection of vehicles. range of pricing is good. some cons are mandatory addons. final pricing not very tranparent
Excellent Wonderful experience amazing Awesome fantastic Everybody in the office was very nice. Everyone made sure that they were professional.
Judy was so helpful and even got me on my way earlier than expected and car is running great.
Just brought my new tundra in for its 10,000 mile checkup everything was good May perform the maintenance work and a recall issue and a timely matter is in and out in a couple hours Lauren and service was very good and kept me up to date on what was going on in my truck I've decided going forward to keep her as my service contact also if you're going to buy a new car I would suggest going to Melissa sinati who is the sales person who sold me my trucks and also put five of my friends ... Read More DealerRater - Jul 31, 2026
Melissa was extremely professional, knowledgeable, and made the entire car-buying process smooth and stress-free. She took great care of me, answered all my questions, and provided outstanding customer service—I highly recommend working with her.
They were very welcoming and professional. I had a great experience. They were very welcoming and professional. I had a great experience at DCH Toyota.
Everyone is so nice. Except very overpriced I do need a used car for my daughter.
The dealership was very affected efficient and professional. Judy was amazing. I would recommend this dealership and especially Judy.
Great service. Julie is wonderful. Recommend any person who need service in there vehicule go and see judie.
I always experience professionalism when I am at Toyota, and service department always friendly and helpful
Made me feel comfortable and kept me informed of the progress. The waiting area was comfortable and inviting. Everyone seemed professional and friendly.
I did not require service at this dealership. I bought a new car there. I would rate it very highly.
The team did an amazing job. I would send someone to this dealership if they needed a car thanks
The estimated time for my recall repair was spot on. The waiting room was comfortable and clean.
She's amazing She's resolving all my problems so professionally She's so attentive also she's trying to help and everything
Very bad called and was told to bring the car in as the tire pressure light was on the guy in the bay said they were very busy and i would have to come back i went to the mgr waited almost 3 hours call me to discuss
Great experience end to end. Professional and very well done Would highly recommend and would return
terrible experience. she dismissed my concerns as not being their fault when it ultimately was and i had to have another toyota dealership repair the damage caused by DCH
Walked in looking for their advertised $399 RAV4 lease, which is plastered all over their own website. Salesman had no idea what I was even talking about and was trying to give me the run around like it must have been a Toyota.com deal. Its literally all over their own website. Sales manager must have overheard and had to explain to the sales rep what exactly I was talking about. Then in true bait and switch fashion, gave the upsell speech about how they are too popular and they cant keep them in stock. After that proceeded to say they ... Read More DealerRater - Jul 27, 2026
Customer is truly number 1 at Wappinger Falls DCH Toyota. Lee Burns manager a best in class team. Our recent experiences and assistance, especially from Dylan A and Melissa Sinapi, was exceptional
Overall, a good experience. I was given an accurate estimate on how long it would take, so no unpleasant surprises on that point.
Judy was amazing…so helpful! I was informed with phone calls and texts through the entire process of my car getting fixed. She also saved me a lot of money with helping out with a loaner car while the work was getting done.
Excellent experience. Everyone was great Excellent experience. Everyone was great. I would highly recommend to anyone looking for a new car
Fixed problem Able to identify the problem and brought it to a full resolution in a reasonable amount of time
I had a problem with my new 4 runner and I was told I needed to reschedule and there wasn't a car to give me. As far as I'm concerned the customer service sucks
Brought in for inspection. Needed back brakes. Service done in a timely manner. Highly satisfied
Very friendly and professional Very knowledgeable. They always let you know the state of your vehicle.
Fantastic! Love that there was no pressure to buy! The cars sell themselves. Ray Hess was a great customer service rep!
No problems at all. 5pm appointment and was done by 7pm. I will return when service is needed
I came on May and told the guy that I was dealing with that my battery is no good and I got stuck with the car he was telling me that the battery is good even so that I checked it in another place and they told me that the battery is dead after three times that they got stuck with the car it was last Sunday and I was in a rush to go to the airport I had no choice and the dealership was closed on Sunday I had to go to a store and change my battery ... Read More DealerRater - Jul 24, 2026
They took advantage of me and charged me an extra $500. Absolute scam of a place. Actively telling everyone to avoid this place
Exceptional professionals with great customer service skills. I will be happy to recommend DCH Wappingers Falls Toyota
Kurt was an excellent salesperson. He answered all of our questions, always got back to us quickly and never made us feel pressured. The entire group at the dealership made us extremely happy and comfortable with our purchase of a new car. The whole process went very smoothly
Simple,cooperative,helpful The dealership was helpful,the process of purchasing the car was simple, and I received plenty of help outside the dealership with navigating New York as that was my first time there
Extremely pleased with the staff They were very kind and polite Will scheduled my service with you
Excellent job. I truely appreciate it. Your mechanics are top notch. I expected to pay a lot. But well worth it. And small note. A periodic heads up on the progress. I live alone. It’s my only transportation. So I had to stay with a friend. I understand the work done was not easy. I’m a jet mechanic myself at JFK so I understand. I do appreciate the fine job. Thank you.
Avi came highly recommended and was attentive to our needs. There is a reason why he always has a line of people waiting for him
My experience was with the service and,he was very helpful and an asset to the Toyota family
Excellent in every way ! Definitely the best !!!! Quality service , great customer service! A pleasure to deal with
Friendly, helpful and had good communication He made an effort to make us feel comfortable with our decision
Wappingers falls Toyota was a very easy and pleasant car buying experience. The salesman was great and I was able to get in a new car the same day.
Everybody was nice and helpful. The car took longer than expected but our agent was always communicative and gave us updates.
Judy, thank you so much for having my car ready on time and for arranging transportation between my workplace and the dealership. Your help made my day so much less stressful, and I really appreciate your kindness and great customer service. Thank you again!
Yazen and Dylan were fantastic at helping me buy a new SUV. They were friendly and courteous. I would buy another one for sure.
Respectful. Attention to concerns. Flexible with scheduling. Professional. Technical issues resolved. Continuous update on progress.
Great experience getting my oil change here! The team was friendly, professional, especially Lauren - my car care coordinator, and had my car back to me faster than expected. Appreciated the clear communication and clean waiting area. I’ll definitely be back for my next routine service!
Excellent service. I really like the video as they are working on my Corolla. Polite service representative
Laureen has provided excellent customer service every time I have been there and is always so please t
Efficient No Yes Awesome Perfect So close just 20 more words Just 4 more words
The video inspection report is appreciated Attention to customer service is key Keep it up!
Very good not like last time I went I guess that's the way should costumers should feel and I feel good this time
In the past. overall good. My recent visit went horribly. The tech didn't tighten the oil drain plug.
Thomas is someone I trust with my car. He takes care of what the car needs and helps me when I needed to get the car in for service. He is a valuable member of the service department. Thank you Tom.
Good but need pay off document for trade in vehicle. It was a decent experience
Been a customer for many years, bought several vehicles there and my son also bought several vehicles there, we keep coming back.
Great experience from start to finish! My sales consultant, Saned, was amazing, and the finance team made the entire process smooth and stress-free. I highly recommend this dealership to anyone looking for a great car-buying experience.
The process was smooth and everyone was super helpful. You can tell the employees care for their customers. Dylan went above and beyond to help me get the best rate for financing.
It was quick and to the point but they were helpful with the information i needed
Good communication. Everything that needed to be done was explained clearly with an hinest estimate. Work was done quickly
They keep you highly informed of what’s going on and send you an awesome video to let you see what’s going on and what they might have done.
Thoughtful. Efficient. Professional. We would buy another car from Steven in a heartbeat. I'm grateful my son had such a great car buying experience.
Matthew was friendly and helpful. I was a little frustrated about having to wait 2 hours while my car was in service. But Matthew was great