Customer Testimonials
Made appt. for 11/12 at 8:30, arrived at 8:10 checked in was told again hour to hour and a half complete. Waited hour and 45 minutes and saw car was still not touched. Approached representative and said that's unacceptable and I would like my keys. Got no apology or efforts to resolve issue, and no supervisor to speak to, or has anyone looking to contact me! Shame I spent time waiting sending wife pictures of new Crown Signia trying to convince her to purchase. Your loss, Big Loss!
Everything went very smooth as expected. Daryl and Keith were both very helpful and kept me up to date when needed.
Overall, it was a professional service. Got my car inspected in about an hour and 15 minutes. All staff was attentive.
The dealership and Tom have always been professional and helping with any issues. The mechanics and the video explanations are extremely helpful. Keep up the great work!
It was smooth and good. My first time service experience. I'll surely come back. Fantastic
Lauren is always so helpful and friendly. And makes us feel well taken care of
Lauren is always super friendly and accommodating. Always feel very well taken care of. I
Very professional very helpful clean facility prompt service Love DCH, Toyota of Wappingers Falls Kurt is a great sales person as well
Everyone was very positive and helpful with any questions I had. Would recommend to others.
Very good; thanks! Car arrived on time, Avi great with showing all the new features.....can stop by anytime with questions ??
It was good. Although it took 1.5 hours to do a NYS Inspection. Should not take that long. Maybe service techs were overloaded with work.
Vehicle was done earlier than promised. Nice waiting area. I'll be back again for my next service.
Great experience. Ray was helpful and knowledgeable. He answered all of our questions exceptionally well.
Didn't feel a sense of trust. Lack of communication, left feeling dissatisfied with service.
The service department clearly does NOT have enough mechanics/technicians. You have to book appointments many weeks in advance, and every service takes much longer than it should.
Performed NYS inspection when I brought car in for oil change. This saved me an additional appointment .
Service visit completed in the time frame promised. Toyota care 2nd visit included free inspection.
Good service. Have brought from here in the pass. No problem with the service in the pass.
Great Service and employees go above and beyond for the customers Judy herself is a pleasure to deal with
Very knowledgeable and patient. Nothing was a problem and there was no pressure. Made the process simple. Returns phone calls and texts , excellent customer service .
The experience was fine. I didn't know prior to my appointment that you do not have your own shuttle.
Very professional and courteous staff. They were very knowledgeable in their area of expertise and they were trustworthy
Quote was accurate, time to wait was accurate and the team was very friendly. Thanks.
Way better and honest than Curry Toyota Service Very efficient in diagnosis of my vehicle problem and an extremely fast repair. Not weeks but days. Outstanding
I have always had excellent service. This is my 16th year using this dealership. Excellent service
From start to finish, I was very pleased with the service I received at DCH Wappingers Falls Toyota. Judy and the entire service department were courteous, professional, and kept me informed about the status of my vehicle throughout the service.
Quick and easy Quick and easy, great service, neat and clean The service was quick and easy. The service was great facility was neat and clean.
Service was performed as requested. Waiting are is nice. I was kept informed of status of vehicle.
Very professional car was ready when promised Would recommend this dealership to other people looking for Toyota vehicles
Easy to schedule and work with. Very communicative. 7 more words. 7 more words. 7
Judy kept us in the loop and provided excellent service! Thank you ! Vehicle service was outstanding!
This is our second Toyota purchased from Joe. He’s terrific! Knowledgeable, patient, professional. Great experience!
Very helpful and addressed all my concerns Also helped me look for a new car while I was there.
I wanted to go to the planet fitness, asked for the courtesy shuttle, the attendant called me an Uber which I didn't take because he was not going where I wanted. Long story short it was a terrible experience
Patient and fair I don't make up my mind easily and Looseman was patient with me asking questions and visiting the car several times
Great Service. Friendly Staff. Low wait times. Warm environment when waiting. Refreshments available for longer wait times if necessary.
Two hours for a minor 5,000 mile maintenance visit felt unreasonably long. When I made the appointment, I told them about the tire that kept losing air and when they found the cause, they just sent me home with the damaged tire because the dealer did not have a tire that I could purchase to replace it.
Lauren was a pleasure to meet and worked with me to get my vehicle back in a timely manner. Excellent experience
They always take too much time for the service. Simple things that should be done quickly, you take too long to do it.
Great work Theo and Dylan did great work for the deal and kept it real for the whole interaction
She's help me . She is very friendly Very nice person She give me good service
Appointment for first 5000 mile check up on brand new 2026 Camry. Appointment scheduled at 9am, was there at 8:45am. I waited 3 hours for my car to be done at the dealership. Not acceptable. Either booking too many appointments at same time or not enough service employees to accommodate the appointments. In my opinion mismanagement.
4 The salesman was superlative! He was direct, informed, patient, and humane. Thank you, Wappingers Toyota!!!
Easy drop off, efficient shuttle (Uber service). Service advisor (Thomas/Tom) was pretty knowledgeable on the options available for my services. Got a valuable discount for my new Michelin tire set including replacement, fitting and alignment (promotion was on-going). Thank you Alex for ordering them. However, the service video I received did not have the usual details, just an 11 second video showing the front of my vehicle, without capturing the rear/front brakes and tires that were replaced. Also got a complimentary cleaning service. Otherwise, I highly recommend this dealership. Happy Thanksgiving and Merry Christmas in advance! See you again ... Read More DealerRater - Nov 3, 2026
They were very efficient and professional. I dropped off the car and it was ready within an hour.
The process was easy and straightforward. Loosmane was extremely transparent and professional. The overall experience was fantastic.
Couldn’t be happier with the service and communication with Jamal and the service team. Had a very pleasant interaction with everyone and would definitely recommend them to friends and family.
Easy and straightforward making the process as simple as possible. Pleasant. I would purchase another vehicle there again and recommend to family and friends.
I had a tire that needed to be replaced in my RAV4 Matthew was not only professional but also respectful of my needs.
Matt provided very detailed explanations before and after the service completed as well as the video of the person that worked on the car. Great service as always.
Many places gave free rotation and alignments I got charged each and everything Nitrofill warranty is a standard warranty others do not helpful totally dissatisfied with the service due to expensive service repair invoice I have been paid.
He was really amazing. Because my English isn't good, he was very patient and drove the car home that same day. He was truly wonderful.
Helped me have a smooth transition into a new car and was very informative with all the packages. Not pushy but gave his advice
I already did in last text the driver's side door handle key hole cap/cover was missing after our last service. The entire staff said that there wss no cap/cover on the vehicle. My wife and I know that when we bought the 2026 Highlander you could not see the key hole due to a white cap/ cover. Service said that they checked the parts dept and no such part. I do not like to be told that I must be wrong that the key hole was always visible. Previous service staff Judy Deems and the service dept visits ... Read More DealerRater - Oct 31, 2026
Usually good but this time car sat for two hours before they pulled it in even though I had an appointment
Great service and great sales team. I trust them, especially Tom in service and Avi in sales.
Usually good but this time car sat for two hours before they pulled it in even though I had an appointment
Smooth and Professional Eazy in and out. Accomplished everything I needed to have done. Great Toyota quality!
Avi's Customer Service is outstanding! He made the process for leasing a new car easy. He went above and beyond to ensure I had the best deal.
Fantastic. No hassle. Fantastic. No hassle. Fantastic. No hassle. Fantastic. No hassle. Fantastic. No hassle.
Good fast reliable car service very friendly and reliable customer care service and support good service
Great customer service. Friendly and easy to work with. Very knowledgeable. Made the process easy.
Lauren did her job. The service dept took 2-hours to change the oil, which was inconvenient.
he wasn't pushy and he did a good job explaining any questions that we had
Good service. I like DCH wappingers falls Toyata. Everybody is friendly Thanks I really appreciate
Judy checked me in too quick, she didn't qualify me or give me a text. Later she said that Marinara had set me up as a drop off. I really didn't like how Judy handled the whole situation. Very abrupt, very unpersonal first thing in the morning
Very good communication and personable Very good about discussion options and responding to questions Definitely recomend
We have bought 2 vehicles from DCH and have used them exclusively for maintenance/repairs.
In general, we have been very happy with their service. Making appointments is easy and getting in and out is never a hassle.
On our last visit, we bought 4 new tires, of which had a rebate. It was a selling point. Unfortunately, they did not include all necessary paperwork for the rebate. I need a “repair order”. I have called them multiple times to try and obtain the documents. They called back once, in which I was informed the salesman would have to call me. This ... Read More DealerRater - Oct 30, 2026
Very professional and courteous staff. Vehicle was completed in a short time. I enjoy getting the video.
Excellent customer service! Repairs were performed in a timely fashion and Judy was a pleasure to work with.
The work was fine. I requested from two people that they not move the seat. It was written on the work order. Yet when I got the car back the seat had been moved. This may seem like a small and insignificant thing to you but it was very important to me. I don't think it was too much to ask and the fact you ignored my request showed me your customer's wishes meant nothing to you. I was really disappointed.
I had a wonderful experience with the dealership. The staff was friendly, professional, and very helpful throughout the entire process. They made everything easy and stress-free, and I’m very happy with my experience. I would definitely recommend them!
Okay ?? Okay Servive rep Thomas Hackett knew exactly what the rattle was. Not today
All the people there are great I've worked with Glenn and the people in his office a bunch. All great, friendly people
Excellent Excellent service, price on tires with alignment. Tom Hackett is awesome! Would go again
I had to wait for the truck to be built and Steve kept me updated through the whole process. Lease turn in and delivery were seamless.
Excellent service and i really liked that they did NYS inspection that i missed. Makes me feel good about coming to DCH. Thank you. PS. Love mu car.
The sales agents Joseph, Antonio were great.. Dylan was very cordial.. he was able to explain the life time oil change plan and we were conv
Fast , Professional and Courteous . Very friendly people made my car experience the best car ever.
On this day, very efficient, good communication (the video descriptions are very helpful) and Lauren was very pleasant and professional as always.
Waited 6.5 hours to have a tonneau cover installed and then had to fix it
Overall fine, but always trying to add on unnecessary extras. Had to haggle over financing. Rate was ridiculously high given my credit score.
Was a good experience the car I was interesting in was available and I was able to schedule an early appointment to see it.
I was told how long it would take so I knew what to expect and I was able to wait there instead of someone having to pick me up. Staff was polite
Very helpful employees from sales to services. You really want me to say 8 or more words so here they are.
Did the right thing when having to fix a factory defect. They were accommodating and provided transportation.
Excellent up front experience very professional courteous explained our options along with the best options to apply to our purchase
They were very friendly and easy to deal with. I felt very comfortable there. Always kept in touch with me as I had to wait two months for my car to come in.
Staff is always helpful, friendly, and professional from the moment I drive in until I'm checked out.
Fast and friendly service would recommend to anybody Great communication throughout the day for my drop off appointment
Theo put salesman was very much helpful in finding a used Toyota for my 18 yr old daughter. she is very happy with her purchase we will be back again in next year for two with next child for a car.
Professional work Explained the process and and was done in a timely manner Highly recommended for services
They are very kind, showed us several options according to our budget, test drives until we get the right car. Thanks everyone.
Very good experience. Great customer service. Would purchase a vehicle again from same dealership Avi was great to work with. The whole car buying experience was very efficient, and there was great communication
Avi and Rob worked super hard with me and Toyota to get me in a beautiful new car .
I had a great experience buying my new car! Thanks again! I will be back in the future.
I had new front brakes installed and 4 new tires. I was informed of an issue that needed to be addressed and was scheduled for that repair the following day.
The dealership was great Service was quick & as always, very friendly. I highly recommend DCH Toyota's service department
Good in general. Not a lot inventory in my interest area except the vehicle i purchased. A bit of overselling of support and maintenance pa kages after settling on payment budget made the experience bad as the dealer should make buyer aware during negotiations to assure better budget match.
DCH always provides quality care for my cars. They take the time to evaluate all aspects o maintenance, and expertly perform recommended, customer approved repairs at competitive pricing.